Shoken

End User License Agreement

Effective Date: July 3, 2026

Last Updated Date: July 26, 2026

IMPORTANT - PLEASE READ THE TERMS OF THIS SHOKEN END-USER LICENSE AGREEMENT (THE “EULA”) CAREFULLY. THIS EULA IS A BINDING, CONTRACTUAL AGREEMENT BETWEEN YOU AND HFM SOLUTIONS, INC. (D/B/A SHOKEN) (“SHOKEN”) AND APPLIES TO YOUR USE OF SHOKEN’S SOFTWARE AND HOSTED SERVICES (INCLUDING ANY API-BASED OR CLOUD-HOSTED COMPONENTS) (COLLECTIVELY, THE “SOFTWARE”). THIS EULA, AND YOUR USE OF THE SHOKEN SERVICES, ARE ALSO SUBJECT TO THE SHOKEN TERMS AND CONDITIONS ON THE SHOKEN WEBSITE. BY ACCEPTING THE TERMS OF THIS EULA, YOU ALSO ACKNOWLEDGE AND AGREE THAT YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS.

BY INSTALLING OR USING THE SOFTWARE, YOU ARE INDICATING YOUR ACCEPTANCE AND AGREEING TO ALL THE TERMS AND CONDITIONS OF THIS EULA. BY ACCEPTING THE EULA AS DESCRIBED ABOVE, YOU (1) ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THIS EULA; (2) REPRESENT THAT YOU OF LEGAL AGE TO FORM A BINDING CONTRACT; AND (3) REPRESENT THAT YOU HAVE THE AUTHORITY TO ENTER INTO THIS EULA. IF YOU ARE AGREEING ON BEHALF OF AN ENTITY, YOU REPRESENT THAT YOU HAVE AUTHORITY TO AGREE ON THE ENTITY’S BEHALF IF YOU DO NOT AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA, OR IF YOU DO NOT HAVE SUCH AUTHORITY, YOU MUST NOT ACCEPT THIS EULA OR ACCESS, USE OR INSTALL THE SOFTWARE.

Shoken’s goal is to provide helpful and accurate information through the Software, but Shoken makes no endorsement, representation or warranty of any kind about any information displayed therein. Shoken is not responsible for the accuracy, reliability, effectiveness, or correct use of information you receive through the Software. If you rely on any such information, you do so solely at your own risk.

1. Software.

1.1. License & Access. Subject to your compliance with this EULA, Shoken grants you a limited, non exclusive, non-transferable, non-sublicensable, license to access and use the Services (including APIs, dashboards and downloadable tools) solely for Your internal business purposes in accordance with this EULA and all Documentation.

1.2. Open-Source Software. Certain software code incorporated into or distributed with the Software may be licensed by third parties under various “open-source” or “public-source” software licenses (such as the Apache License) (collectively, the “Open Source Software”). Notwithstanding anything to the contrary in this EULA, the Open Source Software is not licensed under Section 1.1 and instead is separately licensed pursuant to the terms and conditions of their respective open-source software licenses. You agree to comply with the terms and conditions of such open-source software license agreements.

1.3. Data. In addition to the data displayed through the Software, the Software may, from time to time, automatically report back information to Shoken’s servers related to usage of the Software, without notice to you (“Usage Data”). Usage Data may be used by Shoken in compliance with all applicable laws, including helping diagnose and resolve technical and performance issues in relation to the Software. By using the Software, you hereby to such collection, transmission, and use of data and agree to get all necessary consents from any authorized user for such contemplated usage. Shoken may process and store data to provide and improve the Services.

1.4. Ownership. You agree that Shoken and its suppliers own all rights, title and interest in the Software. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Software. Other than the limited license set forth in Section 1.1 above, no right is granted to you herein. Third party components included in the Software are subject to the applicable third party terms and conditions.

1.5. Feedback. You agree that submission of any ideas, suggestions, documents, and/or proposals to Shoken through its coaching, feedback, evals, or similar pages (“Feedback”) is at your own risk and that Shoken has no obligations (including without limitation obligations of confidentiality) with respect to such Feedback. You represent and warrant that you have all rights necessary to submit the Feedback. You hereby grant to Shoken a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive, and fully sublicensable right and license to use, reproduce, perform, display, distribute, adapt, modify, re-format, create derivative works of, and otherwise commercially or non-commercially exploit in any manner, any and all Feedback, and to sublicense the foregoing rights, in connection with the operation and maintenance of the Software.

2. Use of the Software.

2.1. Certain Restrictions. As a condition of use, you agree not to use the Software for any purpose that is prohibited by the EULA or by applicable law. You shall not (and shall not permit any third party): (a) license, sell, rent, lease, transfer, assign, reproduce, distribute, host or otherwise commercially exploit the Software, (b) copy the Software onto any public or distributed network, except for an internal and secure cloud computing environment (c) modify, translate, adapt, merge, make derivative works of, disassemble, decompile, reverse compile or reverse engineer any part of the Software except to the extent the foregoing restrictions are expressly prohibited by applicable law; (d) interfere with or attempt to interfere with the proper functioning of the Software; (e) attempt to engage in or engage in, any potentially harmful acts that are directed against the Software or Shoken, including but not limited to violating or attempting to violate any security features of the Software; (f) access the Software in order to build a similar or competitive website, software or service; (g) use any Software in violation of any applicable laws and regulations (including but not limited to any export laws, restrictions, national security controls and regulations) or outside of the license scope set forth herein; (h) attempt to prompt inject or jailbreak the Software or any of Shoken’s products, for any purpose; or (i) use data collected or produced by Shoken to train or use as inputs in any models for any purpose. Any future release, update or other addition to the Software shall be subject to this EULA. Shoken, its suppliers and service providers reserve all rights not granted in this EULA. Any unauthorized use of the Software shall permit Shoken to terminate the licenses granted pursuant to this EULA.

2.2. Generative AI.

2.2.1. Generated Output. Certain features of the Software permit you to provide prompts, scripts, queries or other input (collectively, “Input”) to the Software in order to receive output generated and returned by the Software based on such Input (“Output”). The Software is not intended to be used, and you agree not to use the Software to generate any Output, for: any illegal activity; child sexual abuse material or any content that exploits or harms children; generation of hateful, harassing, or violent content; generation of viruses or malware; any activity that has high risk of physical harm; any activity that has high risk of economic harm; fraudulent or deceptive activity; adult content, adult industries or dating apps; political campaigning or lobbying; activity that violates people’s privacy; unauthorized practice of law or offering tailored legal advice without a qualified person’s review; diagnosing a certain health condition, or providing treatment instructions; providing diagnostic or treatment services for serious medical conditions; triaging or managing life-threatening issues that need immediate attention; or high risk decision making. In addition, you will comply with any third party terms, guidelines, policies or the like to which we link in connection with your generation of Output. You remain solely responsible for ensuring that any Output complies with all applicable laws.

2.2.2. Similarity of Output. Due to the automated content generation, Output may not be unique across users and the Software may generate the same or similar output for you, Shoken or a third party. Other users may also provide similar Input and receive the same or similar Output. Responses that are requested by and generated for other users are not considered your Output. You hereby irrevocably release, acquit and forever discharge, and agree not to sue, Shoken and its parents, subsidiaries, affiliates, officers, employees, agents, partners and licensors (collectively, “Shoken Parties”) with respect to any liability for direct or indirect copyright, trademark or other infringement, misappropriation or violation of any rights with respect to the Output.

2.2.3. Accuracy. Use of the Software may in some situations result in incorrect Output that does not accurately reflect real people, places or facts. You agree to evaluate and be responsible for the accuracy of any Output as appropriate for your use case.

2.2.4. Limitations of AI-Generated Output. You acknowledge and agree that, in addition to the limitations and restrictions set forth in this EULA, there are numerous limitations that apply with respect to artificial intelligence (AI)-generated Output due to the fact that it is automatically generated, including that (a) it may contain errors or misleading information, (b) AI systems can lack the ability to think creatively and come up with new ideas and can result in repetitive or formulaic content, (c) AI systems can struggle with understanding the nuances of language, including slang, idioms, and cultural references, which can result in Output that is out of context or does not make sense, (d) AI systems do not have emotions and cannot understand or convey emotions in the way humans can, which can result in Output that lacks the empathy and emotion that humans are able to convey, (e) AI systems can perpetuate biases that are present in the data used to train them, which can result in Output that is discriminatory or offensive, (f) AI systems can struggle with complex tasks that require reasoning, judgment and decision-making, (g) AI systems require large amounts of data to train and generate content, and the data used to train AI systems may be of poor quality or biased, which will negatively impact the accuracy and quality of the generated Output, and (h) AI-generated Output can lack the personal touch that comes with content created by humans, which can make it seem cold and impersonal.

2.2.5. Disclaimers Regarding the use of Generative AI; Not Professional Advice. Under no circumstances will Shoken be liable in any way for any Output, including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any Output. You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such Output. Shoken is not in the business of providing legal or other professional services or advice. Consult the services of a competent professional when you need this type of assistance.

2.3. Third Party Services. Shoken, via the Software or otherwise, may provide, or third parties may provide, links or other access to other sites and resources on the Internet. Shoken has no control over such sites and resources and Shoken is not responsible for and does not endorse such sites and resources. You further acknowledge and agree that Shoken will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, events, goods or services available on or through any such site or resource. Any dealings you have with third parties found while using the Software are between you and the third party, and you agree that Shoken is not liable for any loss or claim that you may have against any such third party.

3. Registration.

3.1. Accounts. In order to download and/or use the Software, you may be required to register an account with Shoken. You acknowledge and agree that you are bound by the terms and conditions of this EULA with respect to such account and your access to any other services made available by Shoken. You agree to provide and maintain true, accurate, current and complete information about yourself as prompted by the Shoken account registration form. You are responsible for use of the Software by any and all employees, contractors, or other users that it allows to access the Software. Registration data and certain other information about you are governed by our Privacy Policy. You are responsible for (and Shoken disclaims all liability arising from) any content or communications sent through your account.

3.2. Necessary Equipment. You must provide all equipment and software necessary to connect to the Software, including but not limited to, a computer that is suitable to use the Software. You are solely responsible for any fees, including Internet connection or mobile fees, that you incur when accessing or using the Software.

4. Indemnification.

To the extent permitted under applicable law, you agree to indemnify and hold the Shoken Parties harmless from any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of: (a) any data you submit to or through the Software; (b) your use of, or inability to use, the Software; (c) your violation of this EULA; (d) your violation of any rights of another party; (e) your violation of any applicable laws, rules or regulations. Shoken reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Shoken in asserting any available defenses. You may not settle or compromise any claim against the Shoken Parties without Shoken’s written consent. You agree that the provisions in this Section will survive any termination of this EULA.

5. Disclaimer of Warranties.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOUR USE OF THE SOFTWARE IS AT YOUR SOLE RISK, AND THE SOFTWARE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS. THE SHOKEN PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. THE SHOKEN PARTIES MAKE NO WARRANTY, REPRESENTATION OR CONDITION THAT: (1) THE SOFTWARE WILL MEET YOUR REQUIREMENTS; (2) THE SOFTWARE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR- FREE; (3) THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SOFTWARE WILL BE ACCURATE OR RELIABLE; OR (4) ANY ERRORS IN THE SOFTWARE WILL BE CORRECTED. THE SHOKEN PARTIES ASSUME NO RESPONSIBILITY FOR THE TIMELINESS, DELETION, MIS-DELIVERY OR FAILURE TO STORE ANY DATA THROUGH THE SOFTWARE.

6. Limitation of Liability.

6.1. DISCLAIMER OF CERTAIN DAMAGES. YOU UNDERSTAND AND AGREE THAT IN NO EVENT SHALL SHOKEN PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SOFTWARE, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT SHOKEN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THIS EULA, ON ANY THEORY OF LIABILITY, RESULTING FROM: (1) THE USE OR INABILITY TO USE THE SOFTWARE; (2) DATA YOU SUBMIT THROUGH THE SOFTWARE; (3) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; OR (4) ANY OTHER MATTER RELATED TO THE SOFTWARE.

6.2. CAP ON LIABILITY. UNDER NO CIRCUMSTANCES WILL THE SHOKEN PARTIES BE LIABLE TO YOU IN THE AGGREGATE FOR MORE THAN THE AMOUNT YOU HAVE PAID SHOKEN IN THE LAST SIX (6) MONTHS, OR, IF GREATER, ONE HUNDRED DOLLARS ($100.00).

6.3. BASIS OF THE BARGAIN. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN SHOKEN AND YOU.

6.4. EXCLUSIONS. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OR EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU OR BE ENFORCEABLE WITH RESPECT TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICE OR WITH THIS EULA, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SOFTWARE. IF YOU ARE A USER FROM NEW JERSEY, THE FOREGOING SECTIONS TITLED “INDEMNIFICATION”, “DISCLAIMER OF WARRANTIES” AND “LIMITATION OF LIABILITY” ARE INTENDED TO BE ONLY AS BROAD AS IS PERMITTED UNDER THE LAWS OF THE STATE OF NEW JERSEY. IF ANY PORTION OF THESE SECTIONS IS HELD TO BE INVALID UNDER THE LAWS OF THE STATE OF NEW JERSEY, THE INVALIDITY OF SUCH PORTION SHALL NOT AFFECT THE VALIDITY OF THE REMAINING PORTIONS OF THE APPLICABLE SECTIONS.

7. Term and Termination.

7.1. Term. This EULA will commence on the date when you accept it (as described in the preamble above) and remain in full force and effect until terminated in accordance with this Section 7.

7.2. Termination by Shoken. If you have breached any provision of this EULA or Shoken suspects that you have breached any provision of this EULA, or if Shoken is required to do so by law (e.g., where the provision of the Software, or your use of the Software, is, or becomes, unlawful), Shoken has the right to suspend or terminate any services provided to you. You agree that all terminations for cause shall be made in Shoken’s sole discretion and that Shoken shall not be liable to you or any third party for any termination of your account. In addition, the provision of certain functionality provided by Shoken through the Software will automatically terminate if you no longer use or have access to the equipment.

7.3. Termination by You. If you want to terminate any services provided by Shoken through the Software, you may do so by deleting the Software.

7.4. Effect of Termination. Shoken will not have any liability whatsoever to you for any suspension or termination. All provisions of this EULA which by their nature should survive, shall survive termination of this EULA, including without limitation, ownership provisions, warranty disclaimers, and limitation of liability.

8. General Provisions.

8.1. Electronic Communications. The communications between you and Shoken use electronic means. For contractual purposes, you (1) consent to receive communications from Shoken in an electronic form; and (2) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Shoken provides to you electronically satisfy any legal requirement that such communications would satisfy if it were to be in writing. The foregoing does not affect your statutory rights.

8.2. Release. You hereby release the Shoken Parties and their successors from claims, demands, any and all losses, damages, rights, and actions of any kind, including personal injuries, death, and property damage that is either directly or indirectly related to or arises out of the Software or your use thereof. If you are a California resident, you hereby waive California Civil Code Section 1542, which states, “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor.

8.3. Assignment. This EULA, and your rights and obligations hereunder, may not be assigned, subcontracted, delegated, or otherwise transferred by you without Shoken’s prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. Shoken may assign or transfer this EULA, in whole or in part, without restriction.

8.4. Force Majeure. Shoken shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, strikes or shortages of transportation facilities, fuel, energy, labor or materials.

8.5. Governing Law. This EULA will be governed by the laws of the State of Delaware without regard to its conflict of law provisions. With respect to any disputes or claims arising out of or relating to this EULA, you and Shoken agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within New Castle County, Delaware.

8.6. Limitations Period. YOU AND SHOKEN AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THIS EULA MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

8.7. Notice. Where Shoken requires that you provide an e-mail address, you are responsible for providing Shoken with your most current e-mail address. In the event that the last e-mail address you provided to Shoken is not valid, or for any reason is not capable of delivering to you any notices required/ permitted by this EULA, Shoken’s dispatch of the e-mail containing such notice will nonetheless constitute effective notice. You may give notice to Shoken at [*].

8.8. Waiver. Any waiver or failure to enforce any provision of this EULA on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion.

8.9. Severability. If any provision of this EULA is, for any reason, held to be invalid or unenforceable, the other provisions of this EULA will remain enforceable, and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law.

8.10. Export Control. You may not use, export, import, or transfer the Software except as authorized by U.S. law, the laws of the jurisdiction in which you obtained the Software, and any other applicable laws. In particular, but without limitation, the Software may not be exported or re-exported (a) into any United States embargoed countries; or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce’s Denied Person’s List or Entity List. By using the Software, you represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. You also will not use the Software for any purpose prohibited by U.S. law, including the development, design, manufacture or production of missiles, nuclear, chemical or biological weapons. You acknowledge and agree that products, services or technology provided by Shoken are subject to the export control laws and regulations of the United States. You shall comply with these laws and regulations and shall not, without prior U.S. government authorization, export, re-export, or transfer Shoken products, services or technology, either directly or indirectly, to any country in violation of such laws and regulations.

8.11. U.S. Government Rights. As defined in 48 C.F.R. §2.101, DFAR §252.227-7014(a)(1) and DFAR §252.227-7014(a)(5) or otherwise, Software and all related documentation provided in connection with this EULA are “commercial items,” “commercial computer software” and/or “commercial computer software documentation.” consistent with DFAR section 227.7202 and FAR section 12.212, any use, modification, reproduction, release, performance, display, disclosure or distribution thereof by or for the Government shall be governed solely by the terms of this EULA and shall be prohibited except to the extent expressly permitted by the terms of this EULA.

8.12. Entire Agreement. This EULA is the final, complete and exclusive agreement of the parties with respect to the subject matter hereof and supersedes and merges all prior discussions between the parties with respect to such subject matter. You also may be subject to additional terms and conditions that may apply when you use affiliate or third party services, third party content or third party software.

8.13. Privacy. At Shoken, we respect the privacy of our users. For details, please see our Privacy Policy. By using the Software, you consent to our collection and use of personal data as outlined therein.

8.14. Modifications for Regulatory Change. Shoken may modify the Services or this EULA on notice as reasonably necessary to comply with changes in law or carrier policies relating to telecommunications, AI or data privacy.